At Kids On Abington, every order is double checked before dispatch. If for some reason you are not entirely happy with your purchase, it can be returned for a refund or exchange. The goods must be in their original condition and packaging/tags still intact and attached. The refund will be minus the postage and handling charges & the buyer pays for the return postage. At Kids On Abington we want you to be 100% satisfied with your purchase and we will do everything we can to ensure it, however, refunds and exchanges are always at our discretion.